Terms and Conditions

Last Updated: 8 September 2026

Welcome to REM CHIC.

These Terms and Conditions govern your use of our website and purchases made through our online store.

By accessing our website, creating an account, or placing an order, you agree to these Terms and Conditions.

1. About REM CHIC

REM CHIC is a fashion business based in:

Muscat, Sultanate of Oman
Phone: +968 9445 2720
Email: rem.chic1@gmail.com

2. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Attempt to gain unauthorized access to the website
  • Interfere with website security or functionality
  • Submit fraudulent orders
  • Use false or misleading information
  • Copy or misuse website content without permission
  • Use our website in violation of applicable laws

We reserve the right to suspend or restrict access where misuse or fraudulent activity is suspected.

3. Products

We make reasonable efforts to display our products accurately, including:

  • Colors
  • Designs
  • Embroidery
  • Materials
  • Sizes
  • Measurements
  • Product photographs

However, actual colors may appear slightly different depending on your screen, lighting, photography, or device settings.

Because some products involve handcrafted details, embroidery, embellishments, fabric patterns, or finishing, minor variations may occur between individual pieces.

Such minor variations are not normally considered defects.

4. Sizes and Measurements

Customers are responsible for reviewing the available size guide, measurements, and product description before placing an order.

If you are unsure about sizing, please contact REM CHIC before purchasing.

5. Pricing

All prices displayed on our website are shown in the currency indicated on the website.

We reserve the right to change prices at any time.

A price change will not normally affect an order that has already been confirmed and paid, except where there is an obvious pricing or technical error.

6. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee availability.

If a product becomes unavailable after an order has been placed, we may:

  • Contact you to offer an alternative
  • Issue a refund for the unavailable item
  • Cancel the affected part of the order

7. Orders

After placing an order, you may receive an electronic confirmation.

Receiving an automatic confirmation does not necessarily mean an order has been finally accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

  • Payment failure
  • Suspected fraud
  • Incorrect pricing
  • Stock errors
  • Incorrect product information
  • Delivery restrictions
  • Technical errors

Where payment has already been collected for an order we cancel, the appropriate refund will be processed.

8. Payments

Customers must provide accurate and authorized payment information.

Payments may be processed through third-party payment gateways.

REM CHIC is not responsible for delays or errors caused solely by banks, card issuers, or third-party payment processors.

9. Shipping and Delivery

Customers are responsible for providing a complete and accurate delivery address and contact number.

Estimated delivery periods are estimates only and may be affected by:

  • Courier delays
  • Public holidays
  • Weather
  • Customs procedures
  • Remote delivery locations
  • Incorrect customer information
  • Circumstances outside our reasonable control

Please check your delivery information carefully before completing your purchase.

10. Failed Delivery

If a delivery cannot be completed because of:

  • An incorrect address
  • An incorrect telephone number
  • Failure to respond to the courier
  • Refusal to accept an approved order

additional shipping or redelivery charges may apply where permitted.

11. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Refund and Return Policy.

Customers should review that policy before purchasing.

Nothing in these Terms is intended to remove any rights that a customer may have under applicable consumer protection laws.

12. Customized and Altered Products

Products that are:

  • Custom-made
  • Made to specific measurements
  • Personalized
  • Altered at the customer’s request

may not be eligible for return or exchange except where the product is defective, incorrect, or where otherwise required by applicable law.

13. Intellectual Property

All content displayed on the REM CHIC website, including where applicable:

  • Brand names
  • Logos
  • Photographs
  • Product images
  • Product designs
  • Graphics
  • Website content
  • Written descriptions
  • Videos
  • Marketing materials

belongs to REM CHIC or is used with appropriate authorization.

You may not reproduce, distribute, modify, copy, republish, or commercially use our content without prior written permission.

14. Promotions and Discount Codes

Promotional offers and discount codes may be subject to separate conditions.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash
  • Promotional codes may have expiration dates
  • Multiple discount codes may not be combined
  • Promotions may apply only to selected products

REM CHIC reserves the right to cancel promotions that have been misused or affected by technical errors.

15. Limitation of Liability

To the maximum extent permitted by applicable law, REM CHIC will not be responsible for indirect or consequential losses resulting from use of the website or circumstances outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

17. Changes to These Terms

REM CHIC may update these Terms and Conditions when necessary.

Any updated version will be published on our website.

The terms applicable to an order are generally those in effect when the order is placed.

18. Governing Law

These Terms and Conditions are governed by the applicable laws and regulations of the Sultanate of Oman.

Any dispute will be handled in accordance with applicable Omani law and the jurisdiction of the competent authorities or courts in Oman.

19. Contact Us

For questions regarding these Terms and Conditions, contact:

REM CHIC
Muscat, Sultanate of Oman
Phone: +968 9445 2720
Email: rem.chic1@gmail.com