Privacy Policy

Last Updated: 8 September 2026

At REM CHIC, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing an order, contacting us, or using our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you use our website or purchase from REM CHIC, we may collect information including:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Products viewed or added to your cart
  • Payment-related transaction information
  • IP address
  • Browser and device information
  • Website usage information
  • Communications sent to us through email, WhatsApp, telephone, contact forms, or social media

Payment card details may be processed directly by our approved payment service providers. REM CHIC does not necessarily store your complete card information on its own systems.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Send order confirmations and updates
  • Process returns, refunds, and exchanges
  • Respond to customer service requests
  • Contact you regarding your order
  • Improve our website, products, and customer experience
  • Prevent fraud and unauthorized transactions
  • Maintain our business and accounting records
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications where permitted and where you have chosen to receive them

3. Order and Payment Processing

When you place an order, certain personal information may be shared with payment gateways, banks, delivery companies, and other service providers where necessary to complete your purchase.

These third parties may process your information according to their own privacy policies.

4. Delivery Companies

We may provide your name, telephone number, delivery address, and order-related information to courier or delivery companies for the purpose of delivering your order.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Improve website performance
  • Understand how visitors use our website
  • Support security and fraud prevention
  • Measure advertising and marketing performance

You may restrict or disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you information about new collections, products, promotions, or special offers.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information only where reasonably necessary with service providers such as:

  • Payment processors
  • Shipping and delivery companies
  • Website hosting providers
  • IT and technical service providers
  • Marketing platforms
  • Analytics providers
  • Accounting or professional advisers
  • Government or regulatory authorities where legally required

Service providers should only receive information necessary to perform their services.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Misuse
  • Loss
  • Alteration
  • Disclosure
  • Destruction

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete your transactions
  • Provide customer support
  • Maintain financial and accounting records
  • Resolve disputes
  • Prevent fraud
  • Meet applicable legal obligations

Information that is no longer required may be securely deleted or anonymized.

10. Your Rights

Subject to applicable laws and regulations, you may contact us to request:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Deletion of certain personal information
  • Withdrawal of marketing consent
  • Information regarding how your personal data is being used

Some information may need to be retained where required for legal, accounting, fraud prevention, or contractual purposes.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required by law.

12. Third-Party Links

Our website may contain links to third-party websites or services.

REM CHIC is not responsible for the privacy practices, content, or security of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website together with the updated effective date.

14. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

REM CHIC
Muscat, Sultanate of Oman
Phone: +968 9445 2720
Email: rem.chic1@gmail.com