Refund and Return Policy

Last Updated: 8 September 2026

At REM CHIC, we want you to be satisfied with your purchase.

Please review this Refund and Return Policy carefully before placing an order.

1. Return Period

Unless otherwise stated for a particular product, you may request a return or exchange within 7 days of receiving your order, subject to the conditions below and any rights available under applicable consumer protection laws in Oman.

Please contact us before sending any product back.

2. Conditions for Returns

To qualify for a return or exchange, the item should generally be:

  • Unworn
  • Unwashed
  • Unused
  • Free from perfume, makeup, stains, or odors
  • Free from damage caused after delivery
  • In its original condition
  • With original tags attached
  • Returned with its original packaging where applicable

We reserve the right to inspect returned products before approving a refund or exchange.

3. Items That Cannot Normally Be Returned

Unless defective or otherwise required by applicable law, we may be unable to accept returns for:

  • Custom-made abayas
  • Personalized products
  • Products made according to customer measurements
  • Products altered at the customer’s request
  • Used or worn products
  • Washed products
  • Products damaged after delivery
  • Products with removed tags
  • Items showing perfume, makeup, stains, or other signs of use
  • Final-sale or clearance products clearly marked as non-returnable before purchase

4. Size Exchanges

If you ordered the wrong size, you may request an exchange within the applicable return period, provided:

  • The item meets the return conditions
  • The requested replacement size is available

Shipping costs associated with a size exchange may be the customer’s responsibility unless the error was made by REM CHIC.

5. Incorrect or Defective Products

Please inspect your order as soon as it arrives.

If you receive:

  • The wrong product
  • The wrong size compared with your confirmed order
  • A damaged product
  • A product with a manufacturing defect

please contact us as soon as reasonably possible and provide:

  • Your order number
  • Your name
  • A description of the problem
  • Clear photos or videos showing the issue

After verification, we may offer an appropriate remedy such as:

  • Replacement
  • Exchange
  • Repair, where appropriate
  • Refund

where applicable.

6. Minor Variations

Because some REM CHIC products may include handmade embroidery, decorative work, fabric variations, or individually applied embellishments, small differences between pieces may occur.

Minor variations that do not materially affect the quality or usability of the item are not necessarily considered manufacturing defects.

Colors may also appear slightly different depending on photography, lighting, and your device screen.

7. Return Authorization

Before returning an item, please contact REM CHIC:

Phone: +968 9445 2720
Email: rem.chic1@gmail.com

Please do not send a return without first contacting us and receiving return instructions.

8. Return Shipping Costs

If the return is due to:

  • Customer preference
  • Incorrect size selected by the customer
  • Change of mind

the customer may be responsible for return shipping and any applicable redelivery charges.

If REM CHIC sent an incorrect or verified defective item, we will handle reasonable return or replacement arrangements as appropriate.

9. Refund Processing

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will normally be made using the original payment method where possible.

Processing times may vary depending on:

  • Payment provider
  • Bank
  • Card issuer
  • Payment gateway

Although we may process the refund promptly, it can take additional business days for the amount to appear in your account.

10. Original Delivery Charges

Where a customer returns an item because of a change of mind or sizing preference, original delivery charges may be non-refundable to the extent permitted by applicable law.

If the return results from an error by REM CHIC or a verified defective product, applicable delivery charges may also be refunded or covered by us.

11. Exchange Availability

Exchanges depend on product and size availability.

If the requested replacement is unavailable, we may offer:

  • Another product
  • Store credit, if agreed
  • A refund where applicable

12. Order Cancellation

If you wish to cancel an order, contact us as quickly as possible.

We will try to accommodate cancellation requests before the order is prepared or dispatched.

Once an order has been shipped, it may need to be handled as a return.

Customized, personalized, or altered orders may not be cancellable once production or alteration has started.

13. Refunds for Cancelled Orders

If an eligible order is cancelled after payment but before dispatch, the payment may be refunded to the original payment method.

Bank or payment gateway processing times may apply.

14. Consumer Rights

This policy is intended to operate alongside applicable consumer protection laws and regulations in the Sultanate of Oman.

Nothing in this policy is intended to exclude or restrict rights that cannot lawfully be excluded.

15. Contact Us

For returns, exchanges, refunds, or questions about this policy, contact:

REM CHIC
Muscat, Sultanate of Oman
Phone: +968 9445 2720
Email: rem.chic1@gmail.com